SHIPPING & DELIVERY
When will my order ship?
If the product(s) you ordered are available in our stock, item(s) will be shipped within 48 hours after the purchase and payment are completed (working days only).
Should you wish to inquire about shipping timelines on pre-orders, please contact our Customer Service for information.
The company reserves the right to choose an appropriate courier to deliver products such as Thailand post or private transport companies, etc. Each carrier will calculate their charges differently, considering the box size, weight, and delivery areas.
How long will it take until I receive my order?
If you order and complete a payment by bank transfer or credit card by 4:00 PM on the business day, your order will be processed the next day. The shipment will be delivered to you within 3 working days in Bangkok and within 5 working days in the metropolitan area and upcountry, however, delivery in some areas may take longer delivery time*
*For Sangkhlaburi district, islands and provinces including Pattani, Yala, Naradhiwas, Mae Hong Son and Chiang Rai, delivery may take 1-2 days longer due to difficult routes.
What happens if I am not at home when my order is being delivered?
In the event that there is no one waiting to receive the product at the specified place at the time of delivery, please do inform someone else in your household to be aware of our delivery so they can sign for the product on your behalf. If we are still unable to deliver the product to you despite our best efforts, Undeliverable orders will not be resent and you must contact our Customer Service to pick up the shipment at our company or as agreed at additional costs.
How much is the shipping fee?
Some products already included shipping fee. If you are interested in products that do not specify shipping costs, please contact Our Customer Service for shipping fee quotation, before making any purchase order.
However, please note that the shipping fee is subject to change without prior notice.
Do you ship outside of Thailand?
Sorry, we currently do not ship outside of Thailand.
Why is my shipment delayed?
You must complete the purchase order and make a payment by noon on the same business day for 3 shipping day policy to apply. We try our best to make sure that you receive your order as soon as possible, however, there are some situations beyond our control that can delay your shipment.
The following orders may result in delayed shipping:
· Incorrect shipping address
· Incorrect Mobile Phone number
· Unable to reach you at provided contact number
· Being absent after courier made an appointment
· Shipping address does not match billing address
· Payment delay or issue
· Courier failure to deliver (e.g. severe weather conditions)
- The deliveries are only made on weekdays (Monday – Friday), except weekend and public holiday.
- In the event that you make an order and confirm payment after 12.00 PM (noon), that order is considered as the next business day order.
- Any order received during weekend (Saturday – Sunday) and public holiday, the order will be processed on the next business day only if the payment was completed.